You may cancel Your Roadside Assistance request within 5 minutes at no cost. If more than 5 minutes have elapsed after the Service Provider has been dispatched and before their arrival, we reserve the right to charge you a Cancellation Fee of £50.00 – £250.00, depending on the requested services. The remaining balance will be refunded minus any charges incurred (admin fee, Driver Call Out payment, mileage, ulez, congestion charge/toll etc.) as long as we have not reached you beforehand.
You will be charged the FULL amount of the quoted service price when the Service Provider arrives at the Location, and you cancel for any reason at that time, or
you are not at the Location; the Service Provider determines that You have inaccurately stated the condition of Your Vehicle or the problem with the Vehicle where the service cost may be higher than initially quoted, and You cancel Your Roadside Assistance request.